Refund Policy
At CST.DOC Accounting Services, we are committed to ensuring the satisfaction of our clients. We understand that circumstances may arise where you might be dissatisfied with our services, and we provide the following refund policy to address these concerns.
Eligibility for a Refund
-
Non-Delivery of Service: If for any reason we are unable to deliver our promised accounting services, clients are eligible for a refund.
-
Service Not as Described: If our services are not as described on our website or as per the agreement at the time of purchase, clients may qualify for a refund.
-
Cancellation: Services cancelled before the commencement of work may be eligible for a full refund. Services cancelled partway through will be considered on a case-by-case basis.
Process for Requesting a Refund
-
To request a refund, please follow these steps:
-
Contact us via email at tusharkumar94@gmail.com or through our customer service hotline.
-
Provide a detailed explanation of your reason for dissatisfaction.
-
Include any relevant documents or evidence to support your claim.
-
Refund requests must be submitted within 30 days of the initial purchase.
Review of Refund Requests
-
All refund requests are subject to review. We aim to process requests within 7 business days from the date of receipt. You will be notified via email regarding the status of your refund once our review is complete.
Refund Method
-
Refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to be reflected in your account.
Amendments
-
We reserve the right to amend this refund policy at any time. All amendments will be posted on our website and are effective immediately upon posting.
Contact Us
-
If you have any questions or concerns about our refund policy, please contact us at tusharkumar94@gmail.com or call our customer service line. We are here to help and ensure that your experience with us is positive.